CANCELLATIONS : You can cancel your order anytime before dispatch/ fulfilled, during transit we cannot cancel your order. On receiving a cancellation request, the admin will allow it and process your refund within 24 hours.
RETURNS
You have 3 calendar days to return an item from the date you received it. To be eligible for a return, The reason should be genuine (defective product, wrong product, and missing items. The item must be unused and in the same condition that you received it. The item must be in the original packaging.
REFUNDS
Once the item is handed over to the courier person and the tracking status changes to “Return in transit” the refund will be initiated to your original method of payment. You will receive the credit within 2-3 business days, depending on your card issuer’s policies.
SHIPPING REFUNDS
You will get a full refund on shipping costs if the return reason is genuine as mentioned in the return clause. If the reason is not genuine then you will bear shipping as well as return shipping cost.
CONTACT US-
If you have any questions on how to return your item to us, Email us at:info@bookuniverse04.com